Last updated: August 06, 2026
1. Introduction
These Terms and Conditions (“Terms”) govern your use of our website at childfertility.com and the fertility-care information and services provided by Child Fertility in the Kingdom of Saudi Arabia (“Child Fertility”, “we”, “us”, or “our”). The terms “you” and “your” refer to any person who uses our website or contacts us regarding our services.
By accessing our website or engaging with our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our website or services.
These Terms should be read together with our Privacy Policy, which forms part of the overall framework governing your interaction with us.
2. Use of Our Website
Our website provides general information about Child Fertility and fertility-related services. It is not intended to replace professional medical advice, diagnosis, or treatment. You should always seek advice from a qualified healthcare professional regarding any medical condition or treatment.
You agree to use our website only for lawful purposes and in a way that does not harm or interfere with others’ use of the website.
The website and any communication channels provided through it are not intended for medical emergencies. If you require urgent medical assistance, you should contact the appropriate emergency services or seek immediate medical attention.
You must not:
- Use the website in any way that may damage, disable, or impair its functionality
- Attempt to gain unauthorised access to any part of the website, systems, or networks
- Upload or transmit unlawful, harmful, or offensive content
- Send unsolicited promotional or commercial communications
3.Accuracy of Information
We take reasonable care to ensure that the information provided on our website is accurate and up to date. However, content is provided for general informational purposes only and may be updated or changed without notice.
While we take reasonable steps to maintain the website, we do not guarantee that it will always be available, uninterrupted, secure, or free from errors, viruses, or other harmful components.
Any information regarding fertility treatments, including general success rates or outcomes, is for informational purposes only and should not be interpreted as a guarantee of individual results. Treatment outcomes vary depending on personal medical and biological factors.
4. Clinical Services
4.1 General Information
Child Fertility provides fertility-related healthcare services delivered by qualified professionals. We aim to provide care in line with accepted medical standards and applicable regulations in the Kingdom of Saudi Arabia.
We aim to:
- Provide care through qualified and licensed healthcare professionals
- Offer information about treatment options to support informed decision-making
- Maintain appropriate clinical records
- Treat patients with dignity, respect, and confidentiality
Submitting an enquiry, requesting an appointment, or using our website does not in itself establish a doctor-patient relationship. A doctor-patient relationship is formed only when a patient has been accepted for treatment by Child Fertility and the appropriate clinical procedures have been completed.
4.2 Patient Responsibilities
To support safe and effective care, you agree to:
- Provide accurate and complete medical and personal information
- Inform us of any changes to your health that may affect treatment
- Follow clinical advice and treatment instructions provided by our team
- Attend appointments or provide reasonable notice if unable to attend
- Treat staff and other patients with respect
To the extent permitted by law, Child Fertility is not responsible for any adverse outcomes caused by inaccurate, incomplete, or withheld medical information, or by not following clinical advice.
4.3 Consent
No clinical treatment will be carried out without your informed consent. You have the right to ask questions before consenting and may withdraw consent prior to treatment commencing. Withdrawal of consent after treatment begins may have clinical implications, which will be discussed with you where relevant.
5.Appointments, Cancellations and Communication
We ask that you attend appointments on time. If you are unable to attend, you should notify us as early as reasonably possible.
Failure to attend or repeated late cancellations may affect future appointment availability. Any specific cancellation terms will be communicated at the time of booking.
By providing your contact details, you acknowledge that Child Fertility may contact you regarding appointments, treatment-related matters, administrative updates, and other information necessary for the provision of our services. Marketing communications will only be sent where you have provided the required consent and may be withdrawn at any time in accordance with our Privacy Policy.
6. Payments, Deposits, and Refunds
Fees, payment terms, and any deposit requirements will be communicated before booking or treatment.
Where deposits are required:
- The amount and conditions will be communicated in advance
- Deposits may be applied toward treatment costs where applicable
- Any eligibility for a refund will be assessed in accordance with the applicable booking, payment, or treatment policies communicated to you
Refund requests will be reviewed on a case-by-case basis in line with clinical, administrative, and legal considerations.
7. Intellectual Property
All content on this website, including text, images, logos, and design elements, is owned by or licensed to Child Fertility and is protected by applicable intellectual property laws.
You may not reproduce, distribute, or commercially use any content without prior written consent, except for personal and non-commercial use.
8.Third-Party Links
Our website may include links to third-party websites for informational purposes. These links do not imply endorsement.
We are not responsible for the content, accuracy, or privacy practices of third-party websites. You are encouraged to review their terms and policies before use.
9. Limitation of Liability
To the extent permitted by applicable law, Child Fertility shall not be liable for:
- Indirect, incidental, or consequential losses arising from use of the website or services
- Losses resulting from failure to follow medical advice or disclose relevant information
- Content or availability of third-party websites
- Technical interruptions, delays, or temporary unavailability of the website
Child Fertility shall not be responsible for delays or failures in performance resulting from circumstances beyond its reasonable control, including natural disasters, public health emergencies, power failures, telecommunications disruptions, government actions, or other unforeseen events.
10. Treatment Outcomes and Expectations
Fertility treatment involves complex medical factors, and outcomes cannot be guaranteed. While we aim to provide care using appropriate clinical standards, treatment success varies between individuals and depends on multiple medical and biological factors.
11. Photography and Clinical Documentation
Where necessary for clinical purposes, we may collect photographs or other documentation as part of your medical record. This will only be done with your consent and will be stored securely as part of your confidential clinical file.
Such materials will not be used for marketing or promotional purposes without your separate and explicit consent.
12. Complaints
We aim to provide a high standard of care and service. If you have concerns or complaints, you may contact us using the details provided in Section 16.
We will aim to acknowledge your complaint and investigate it in a fair and timely manner. Clinical complaints may be reviewed by appropriately qualified senior clinical personnel.
13. Data Protection and Confidentiality
We handle personal and medical data in accordance with our Privacy Policy and applicable laws, including the Saudi Personal Data Protection Law (PDPL).
Your information will be treated as confidential and used only for legitimate clinical, administrative, or legal purposes.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of the Kingdom of Saudi Arabia.
Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the competent courts of the Kingdom of Saudi Arabia, subject to any mandatory provisions of applicable law.
15. Amendments to These Terms
We may update these Terms from time to time to reflect changes in legal requirements or operational practices. The updated version will be published on our website with a revised date.
Your continued use of the website or services constitutes acceptance of the updated Terms.
Where significant changes are made, we may take reasonable steps to notify you.
